1. Zero upfront
We never ask for payment before you've received your support. You agree a fixed price on WhatsApp and pay only once the help is in your hands.
2. On time, or it's free
If your support arrives after the deadline we agreed, you don't pay. If you've already paid, we refund you in full.
3. Not happy? Don't pay
If the support doesn't match your original brief, tell us. We'll work through your follow-ups first. If it still doesn't match, you don't pay. If you've already paid, ask within 14 days of receiving it and we'll refund you in full.
4. When a refund doesn't apply
- You changed the brief or deadline after we agreed it.
- The delay was caused by information you sent late.
- The request is about a grade or mark, which depends on your own work.
- More than 14 days have passed since you received the support.
5. How to ask
Message us on WhatsApp at +44 7446 971020 with your request details. We reply within 2 working days, and approved refunds go back to your original payment method within 7 working days.